Dyrect provides an integrated platform for product registration, warranty management, and claims processing, enabling brands to collect first-party customer data such as email and phone numbers at scale. This solution enhances post-purchase engagement and retention, reducing customer acquisition costs while increasing lifetime value through personalized digital experiences.
Funding
$100K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many brands struggle to establish direct connections with customers after a purchase, especially when sales occur through third-party retailers or online marketplaces. This lack of direct engagement limits opportunities to gather valuable customer data, build brand loyalty, and drive repeat sales. Traditional warranty and claims processes often rely on cumbersome paperwork and manual systems, leading to inefficiencies and a poor customer experience.
Solution
Dyrect offers a comprehensive after-sales platform that enables brands to directly connect with their customers, collect first-party data, and streamline warranty and claims management. The platform facilitates product registration through multiple channels, including QR codes and e-commerce integrations, allowing brands to capture customer information such as email addresses, phone numbers, and purchase details. By providing a self-service customer portal and automating claims processing, Dyrect helps brands improve customer satisfaction, reduce operational costs, and create personalized digital experiences that foster long-term loyalty.
Target Audience
Dyrect primarily targets brands selling physical products through online and offline channels, including manufacturers, retailers, and e-commerce businesses, who want to improve customer engagement, reduce customer acquisition costs, and increase customer lifetime value.
Features
- Omnichannel product registration via QR codes, website integrations, and in-store kiosks
- Centralized platform for managing warranties, claims, and customer communications
- Automated claims processing with fraud detection and streamlined chargeback management
- Customizable self-service portal for customers to access product manuals, submit feedback, and manage their warranties
- Integration with e-commerce platforms like Shopify to capture customer data at the point of sale
- API integrations with CRM, marketing automation, and customer support systems (e.g., Mailchimp, Klaviyo, Zendesk, Zoho Desk)
- Analytics dashboard to track registration rates, customer engagement, and claims processing performance
- Options for customers to opt-in to marketing communications during product registration