Duologue Systems
Duologue builds responsible AI systems for public-sector agencies and human-service providers. Its configurable agentic AI platform, Hapi, delivers real-time, multilingual information and service navigation across web, SMS, and tablet, helping professionals and community members access support while freeing staff for human-centered work.
- AI Agents
- Artificial Intelligence
- Government Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Public-sector agencies and human-service providers face growing demand and complexity, making it difficult for staff to keep up with constantly changing service information and for clients to navigate complex systems. People in transition—such as those leaving custody or moving between institutional and community services—often lack continuous, accessible guidance, leading to gaps in care and support.
Solution
Duologue provides Hapi, a configurable agentic AI system that delivers real-time information, guidance, and navigation across public-sector and human-service environments. Hapi uses a proprietary, layered approach to service navigation, surfacing relevant options based on need, location, population, and eligibility, while carrying context forward across conversations. It is accessible via web, SMS, and tablet, works without Wi-Fi, and supports multiple languages with adjustable literacy levels. The system is co-created with agencies and communities, embedding human review into deployment to assess results and inform ongoing improvements.
Target Audience
Primary customers are public-sector agencies, human-service providers, and community organizations in Canada and the UK, including those working in policing, corrections, re-entry, and community support settings.
Features
- Proprietary, layered service navigation that accounts for need, location, population, and eligibility, refining responses as new information is provided
- Multi-channel access via web, SMS, and tablet with no Wi-Fi requirement, supporting continuity from custodial to community settings
- Multilingual and adjustable literacy features tailored to how users communicate
- Patent-pending modular architecture designed for real-world deployment across policing, corrections, re-entry, human services, and community organizations
- Hapi Insights converts navigation activity into strategic data on community needs, resource gaps, and demand patterns
- Built on trauma-informed care research, FASD literature, and participatory action methodology, with compliance and ethical governance embedded in design