Dunforce provides an automated rent‑collection platform for social housing providers, integrating directly with their ERP systems to sync tenant data in real time. The solution uses a rule‑engine to deliver personalized, multi‑channel communications (SMS, email, mail, calls) tailored to over 45 tenant profiles, automating up to 90% of routine reminders and offering dashboards with early‑warning alerts to streamline arrears management.
Funding
$111.4K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Social housing providers often struggle with rent arrears because manual collection processes are time‑consuming, rely on generic communications, and lack integration with existing ERP systems, leading to delayed interventions and strained landlord‑tenant relationships.
Solution
Dunforce offers an automated collection platform that streamlines rent‑recovery workflows for social housing organisations. The system creates rule‑based, personalised outreach sequences across SMS, email, postal mail and phone calls, adapting the content and channel to more than 45 distinct tenant profiles. By integrating directly with the provider’s ERP, Dunforce synchronises tenant data in real time, triggering alerts and dashboards that highlight early‑warning indicators. Automated actions handle up to 90 % of routine reminders, freeing staff to focus on complex cases while maintaining a respectful, human‑centred approach to tenant communication.
Target Audience
Primary customers are social housing organisations and public housing agencies that manage large tenant portfolios and need efficient, compliant rent‑recovery processes.
Features
- Rule‑engine that configures multi‑channel communication scenarios (SMS, email, mail, calls) per tenant profile
- Real‑time ERP integration for seamless data exchange and automatic trigger of collection actions
- Dashboard with alert indicators and reporting to monitor arrears, response rates and workflow performance
- Validation workflow for outgoing letters or summons, allowing manual review before dispatch
- Scalable automation that handles up to 90 % of routine reminders, reducing manual workload
- Support for scheduling appointments and follow‑up calls within the same platform