Duckie is an AI-powered support agent platform that automatically ingests a company’s ticket history, learns from it, and creates self‑updating runbooks to resolve complex, multi‑step inquiries without human intervention. It integrates with major ticketing, CRM, and backend systems to perform actions such as refunds, account updates, and fraud checks while maintaining zero‑trust security and compliance. The no‑code, plain‑English configuration lets product teams in SaaS, e‑commerce, and financial services deploy and scale sophisticated support automation within minutes.
Funding
$2.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
PJFounders
Product
Problem
Customer support teams struggle to scale handling complex, multi-step tickets while maintaining fast response times, high accuracy, and compliance, often requiring extensive manual effort, custom runbooks, and additional engineering resources.
Solution
Duckie provides an AI-powered support agent platform that automatically ingests a company’s ticket history, learns from it, and generates its own runbooks to resolve complex inquiries end‑to‑end without human intervention. The system integrates directly with existing ticketing, CRM, and backend tools, enabling actions such as refunds, account updates, shipping tracking, and fraud checks while preserving data security through zero‑trust architecture, PII redaction, and audit‑ready logs. Agents are configured in plain English, require no code or consulting, and can be deployed within minutes, continuously improving as they process tickets and receive reviewer feedback. This approach reduces support workload by up to 50%, cuts support budgets, and boosts customer satisfaction by automating 80% + of tickets across SaaS, e‑commerce, and financial services domains.
Target Audience
Duckie targets AI‑first product teams in SaaS, e‑commerce, and financial services that need to automate complex support tickets while keeping compliance and security, including support leads, ops managers, and CX directors.
Features
- Self‑training AI that reads ticket history, writes and updates its own runbooks, and improves automatically with reviewer corrections
- Seamless, no‑code integration with major ticketing platforms (Intercom, Zendesk, Slack, Jira, Salesforce) and product backends for real‑time actions (refunds, subscription changes, order tracking)
- Multi‑step workflow handling for L2 technical issues, multi‑party disputes, and secure financial transactions, including PII masking and role‑based access controls
- Zero‑trust security stack: AES‑256 encryption, TLS 1.3, SOC 2 Type II certification, and tamper‑proof audit trails for every automated action
- Plain‑English agent configuration with customizable policies, escalation after two attempts, and brand‑consistent tone settings
- Rapid deployment: connect store or SaaS product in minutes, go live the same day, and scale instantly for peak periods