Drive Health offers Avery, an AI‑driven clinical assistant that automates routine patient outreach—including appointment scheduling, reminder calls, and care‑plan nudges—using multilingual natural‑language processing and protocol‑based workflows. The platform integrates with major EHR and billing systems, provides real‑time adherence analytics, and escalates urgent events to a human RN, allowing clinicians to focus on high‑value care.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers face chronic staffing bottlenecks because nurses and care coordinators spend a large portion of their shift on repetitive administrative tasks—appointment scheduling, reminder calls, and care‑plan nudges—leaving limited capacity for direct patient interaction and increasing the risk of missed follow‑ups.
Solution
Drive Health delivers “Avery,” an AI‑powered clinical teammate that operates under clinician supervision to automate routine outreach and coordination workflows. Avery uses natural‑language processing and protocol‑driven decision trees to schedule appointments, send personalized reminders via voice or text, and prompt patients to adhere to prescribed care plans. The platform continuously monitors patient responses and escalates any urgent or out‑of‑protocol events to a human RN in real time, preserving safety while freeing staff for high‑value care. Seamless integration with major EHR and billing systems ensures that all interactions are captured in the patient record, and a secure analytics dashboard provides clinicians with real‑time adherence metrics and trend reports. The solution scales to tens of thousands of concurrent interactions, supports 47 languages, and operates 24/7, delivering consistent, cost‑effective patient engagement across practice sizes.
Target Audience
The primary customers are hospitals, health systems, and ambulatory clinics that rely on nursing or care‑coordination teams to manage high‑volume patient outreach and follow‑up workflows.
Features
- Conversational AI engine with multilingual NLP (47 languages) for voice and SMS outreach
- Protocol‑based workflow engine that executes appointment scheduling, reminder dispatch, and care‑plan nudges automatically
- Real‑time escalation layer that routes critical alerts to a virtual or bedside RN via secure handoff
- HIPAA‑compliant data pipeline with end‑to‑end encryption and role‑based access controls
- Bi‑directional API connectors for major EHR and billing platforms (FHIR‑compatible) to sync encounter data instantly
- Scalable cloud architecture supporting 50,000+ simultaneous patient interactions
- Clinician dashboard delivering adherence analytics, trend visualizations, and customizable alert thresholds
- Dynamic decision‑support module that surfaces evidence‑based recommendations during patient contacts