Pam
Dream Lab AI provides Pam, an AI workforce for automotive dealerships that handles inbound customer calls and texts 24/7 while also running outbound marketing campaigns. The platform's Receptionist Agent books service appointments directly into dealership schedulers, while the Outbound Marketing Agent works customer lists for recalls, declined services, and retention. Pam integrates with systems like Xtime and is deployed across 800+ dealership rooftops.
- AI Agents
- Artificial Intelligence
- Marketing Technology
- Software Only
- Sales Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Car dealerships struggle to manage high volumes of inbound customer communication across calls, texts, and forms, especially after hours, during peak times, and when staff are already occupied. This leads to missed calls, voicemails, and delayed follow-ups, which directly translates into lost service appointments and sales opportunities. Additionally, outbound follow-up on customer lists like recalls, declined services, and retention campaigns is often neglected due to limited staff time and resources.
Solution
Pam provides an AI workforce for automotive dealerships, consisting of two specialized agents that handle the full customer communication cycle. The Receptionist Agent answers inbound calls and texts 24/7, books service appointments directly into the dealership's scheduler, qualifies sales intent, and routes callers to the appropriate person or department with full context. The Outbound Marketing Agent proactively calls and texts customer lists to book appointments, follow up on recalls and declined services, and bring customers back to the store. Pam integrates with existing dealership systems, provides real-time visibility through a console with call logs, alerts, and revenue analytics, and is backed by a team that handles configuration, launch, and ongoing optimization, resulting in a 95% retention rate. The system is designed to handle multiple calls simultaneously and can sit at the top of the phone tree, ensuring no call goes unanswered.
Target Audience
Primary customers are car dealerships of all sizes, including auto groups and single rooftops, that need to improve service appointment booking, sales lead capture, and customer follow-up without adding headcount. The solution is also relevant for dealerships with a business development center (BDC) or receptionist team looking to augment their capacity and reduce missed opportunities.
Features
- Receptionist Agent provides 24/7 inbound call and text coverage, including nights, weekends, holidays, and peak-hour overflow, with English and Spanish language support
- Outbound Marketing Agent works customer lists for retention, recall, declined service, and re-engagement campaigns, using voice and text to book appointments
- Direct integration with dealership service schedulers (e.g., Xtime) to check live availability, avoid double-bookings, and log appointments automatically
- Pam Console provides real-time visibility into all activity, including call logs, text transcripts, alerts, and revenue analytics tracking every dollar captured
- Warm transfers with full context, routing callers to specific people or departments, and the ability to control what Pam says and does through customizable configurations
- Handles multiple calls simultaneously and can sit at the top of the phone tree, ensuring no call goes unanswered