DragApp
DragApp provides a shared inbox for Gmail teams, integrating its native AI assistant, Varley, directly into the workflow. Varley operates in four modes—Copilot, Agents, Intelligence, and Assists—to answer questions, resolve conversations, and draft replies. The platform includes shared drafts, assignments, SLA rules, and an MCP server with 47 tools for connecting external AI assistants.
- Enterprise Software
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Teams using Gmail for customer support and operations often struggle with shared inbox management, lacking visibility into assignments, response times, and workflow automation. This leads to missed emails, duplicated work, and inconsistent customer experiences, while generic AI tools fail to integrate with the actual inbox workflow.
Solution
Drag provides a shared inbox for Gmail teams with Varley, its native AI assistant, built directly into the platform. Varley works alongside team members in four ways: Copilot answers questions from real inbox data and takes approved actions, Agents autonomously resolve conversations within set briefs and hand off complex cases, Intelligence connects team knowledge sources with cited answers, and Assists automatically tags, summarizes, and drafts replies in the team's voice before anyone opens a thread. The platform includes shared drafts, assignments, notes, tasks, SLA rules, round robin routing, and analytics, all accessible through Chrome extension, web app, desktop, iOS, and Android. Drag also offers an MCP server with 47 tools and a REST API, allowing teams to connect external AI assistants like Claude, ChatGPT, and Gemini to run the inbox.
Target Audience
Primary customers are Gmail-based teams handling customer service, sales, operations, IT, and HR functions that need a shared inbox with integrated AI automation and workflow management.
Features
- Varley AI copilot that answers questions from real inbox data with source citations and acts on up to 50 cards per approved step
- Autonomous AI agents that read conversations, pull context from connected tools, resolve issues within set briefs, and hand off with full context at no cost
- Intelligence layer connecting emails, help articles, docs, Stripe, Slack, Zendesk and more, with every answer citing its sources
- Assists that automatically tag emails by intent and urgency, summarize long threads, and draft replies in the team's voice before anyone opens them
- Shared inbox features including assignments, notes, shared drafts, tasks, SLA rules, round robin routing, and analytics
- MCP server with 47 tools and REST API for connecting external AI assistants and building custom integrations
- Cross-channel support for Gmail, WhatsApp, and live chat (early access)
- Available across Chrome extension, web app, desktop, iOS, and Android platforms