DoubleSpot is a cloud‑native platform that unifies facility scheduling, program registration, membership billing, and inventory management for recreation and venue operators. It leverages AI‑driven automation for conflict resolution, wait‑list handling, and recurring billing, and provides real‑time dashboards, role‑based security, and open APIs for integration across multiple locations.
Funding
Funding not disclosed
Founders
Product
Problem
Recreation and facility managers must juggle disparate systems for space scheduling, program registration, membership billing, and inventory tracking, leading to fragmented data, redundant logins, and time‑consuming manual processes. High‑traffic campus or community venues often experience bottlenecks in booking coordination and limited visibility into utilization trends, which hampers operational efficiency and member satisfaction.
Solution
DoubleSpot delivers a unified, cloud‑native platform that consolidates facility scheduling, program management, membership administration, payments, and inventory into a single interface. Built on a modular micro‑services architecture, the system leverages AI‑driven automation to handle routine tasks such as conflict resolution, wait‑list promotion, and recurring billing while preserving human oversight through configurable policies. Real‑time availability maps and mobile‑responsive dashboards give staff and members instant access to booking information and analytics. Secure, role‑based access controls and industry‑standard encryption protect data, and open APIs enable seamless integration with existing ERP, CRM, or access‑control solutions. The platform scales across multiple locations, supporting both campus recreation departments and municipal parks & recreation agencies.
Target Audience
Primary customers are university recreation departments, municipal parks & recreation agencies, and multi‑site event venues that need a single system to manage spaces, programs, memberships, and related financial workflows.
Features
- AI‑powered workflow engine that auto‑resolves booking conflicts, manages wait‑lists, and triggers renewal reminders
- Integrated membership and payment processing with PCI‑compliant tokenization and recurring billing support
- Centralized inventory management linked to facility reservations, with real‑time stock alerts
- Role‑based access control and audit logging, coupled with AES‑256 encryption for data at rest and TLS 1.3 for data in transit
- RESTful API and pre‑built connectors for ERP, CRM, and access‑control systems, enabling bi‑directional data sync
- Multi‑location support with hierarchical organization units, allowing shared calendars and consolidated reporting
- Interactive analytics suite featuring utilization heatmaps, revenue dashboards, and predictive capacity planning models
- Mobile‑first UI with offline‑capable booking forms and push notifications for confirmations and changes