Managing home installation projects at scale presents significant operational challenges, including fragmented communication, manual process execution, and difficulties in workforce coordination. These inefficiencies lead to project delays, customer dissatisfaction, and hinder business growth.

Done provides an integrated platform and service designed to streamline the entire lifecycle of home installation projects. The system automates key workflows, from initial order management and installer dispatch to real-time customer communication and final invoicing. By leveraging AI-driven automation and dedicated applications for operations staff, installers, and customers, Done facilitates transparent project execution and efficient workforce management. This allows businesses to scale their installation services confidently while ensuring a high-quality customer experience.

Centralized platform for order management, installer matching, and scheduling.

AI-driven automation for process optimization and workforce allocation.

Integrated communication tools including chat, photo sharing, and video calls between customers, installers, and operations teams.

Digital quoting system with electronic signatures to reduce disputes.

Commissioning protocols for job verification and customer sign-off.

Automated financial workflows for invoicing and payment processing.

Dedicated mobile applications for installers and customers to track project status and communicate.

API integrations for syncing with existing business systems.

Done serves retailers, distributors, manufacturers offering installation services, and installation companies seeking to optimize their operational efficiency and scale their project management capabilities.

Revenue is generated through a tiered SaaS subscription model based on the volume of installations managed and the specific feature sets utilized. Additional revenue streams may include fees for accessing the Done Installer Network.