Dokwise
Dokwise is an AI-powered platform that recovers revenue from lost WhatsApp conversations. It connects to a business's existing WhatsApp Business API, analyzes conversations overnight to identify ghosted leads and stalled deals, and delivers daily follow-up lists with drafted messages directly on WhatsApp. The platform is built for WhatsApp-first businesses like clinics, salons, and property agents in Southeast Asia.
- Sales Technology
- Artificial Intelligence
- Software Only
Funding
Founders
Product
Problem
Businesses that run their customer pipeline through WhatsApp routinely lose revenue when prospects ask questions, receive answers, and then go quiet without ever saying no. These ghosted leads and stalled conversations sit buried in message threads that staff never have time to scroll back through, and the deals silently evaporate as customers book elsewhere.
Solution
Dokwise reads a business's existing WhatsApp conversations through the official WhatsApp Business API, then uses AI to distinguish between closed deals, unserious inquiries, and leads that quietly stalled. The platform identifies which conversations need attention and delivers a daily list of who to chase, directly on WhatsApp. Dokwise also drafts follow-up messages that staff can review and send, turning forgotten threads into recoverable revenue without requiring a new CRM or manual data entry. The system works overnight, analyzing every conversation and flagging who needs attention before they book somewhere else.
Target Audience
Primary customers are dental, aesthetic, maternity, and general clinics in Singapore, Malaysia, and Indonesia that book patients over WhatsApp, as well as other WhatsApp-first businesses such as tuition centres, salons, financial advisers, and property agents.
Features
- Automated scanning of every WhatsApp conversation to identify lost leads, sorted by why each deal stalled
- AI-powered analysis that differentiates between closed deals, cold contacts, and leads needing follow-up
- Drafted follow-up messages for each identified lead, delivered for staff review and sending
- Daily briefing delivered via WhatsApp summarizing ghosted leads and missed opportunities
- Chrome extension for WhatsApp Web that displays recovery context and drafts beside open chats without reading message contents
- AI Chat feature allowing users to ask questions about their conversations
- Data residency within the country or region of operation with end-to-end encryption and role-based access controls