Doctaly provides ChatDoc, a digital communication platform that allows patients to contact GP practices via WhatsApp, significantly reducing phone wait times and improving access to healthcare services. By enabling up to 60% of patient queries to be resolved without an appointment, ChatDoc enhances practice efficiency and alleviates pressure on healthcare staff.
Funding
Funding not disclosed
Founders
Product
Problem
General practice (GP) clinics often face high call volumes, leading to long wait times for patients attempting to book appointments or seek medical advice. This can result in patient frustration, delayed access to care, and increased administrative burden on practice staff. Many patients still struggle to access healthcare services efficiently due to reliance on traditional phone-based communication.
Solution
Doctaly's ChatDoc is a digital communication platform that enables patients to contact their GP practices via WhatsApp for various services, including appointment booking, prescription requests, and health inquiries. The platform employs a chatbot to conduct an initial "assessment of need," routing requests to the appropriate team and providing safety-netting for urgent symptoms. By resolving a significant portion of patient queries through chat, ChatDoc reduces the need for phone calls and in-person appointments, streamlining practice operations and improving patient access. The solution integrates with leading Electronic Patient Record (EPR) systems like EMIS, ensuring seamless data flow and clinical documentation.
Target Audience
The primary target audience includes general practice (GP) clinics seeking to improve patient access, reduce administrative burden, and streamline communication workflows, as well as patients who prefer convenient, digital channels for healthcare interactions.
Features
- WhatsApp integration for direct communication between patients and GP practices
- AI-powered chatbot for initial patient assessment and request routing
- Support for a wide range of patient services, including appointment booking, prescription refills, and medical advice
- Integration with leading EPR systems for seamless data synchronization
- Real-time chat functionality for efficient query resolution
- Automated safety-netting and signposting for red-flag symptoms
- Care coordinator support for patients who prefer phone communication