Optum Patient Access and Engagement provides a digital platform that consolidates patient search, online scheduling, pre‑visit intake, and payment processing into a single workflow. The solution integrates with any EHR via standard APIs, offers real‑time matching, automated communications, and analytics to help hospitals, health systems, clinics, and payers reduce no‑shows and administrative costs.
Funding
Funding not disclosed
Founders
Product
Problem
Patients often encounter fragmented appointment booking, manual intake forms, and unclear billing information, leading to missed appointments and delayed care. Healthcare providers and payers must manage time‑consuming administrative workflows and high no‑show rates, which increase operational costs and staff burnout.
Solution
Optum Patient Access and Engagement delivers an end‑to‑end digital platform that centralizes patient acquisition, online scheduling, pre‑visit intake, and payment processing. The system presents a unified search experience across Google, health‑grade directories, payer portals, and provider sites, allowing patients to find clinicians by location, insurance, language, gender, and availability. Real‑time algorithmic matching schedules appointments 24/7 and automatically captures ID, insurance, and consent documents before the visit. Integrated communication tools send email or SMS reminders, enable secure two‑way chat, and trigger alerts when patients are ready for check‑in. An analytics dashboard provides practice‑growth metrics, market insights, and network‑management tools to inform strategic decisions. The platform connects to virtually any EHR via standard APIs, ensuring seamless data flow and real‑time updates.
Target Audience
The primary customers are hospitals, health systems, and outpatient clinics, as well as health‑plan payers seeking to improve patient acquisition, reduce no‑shows, and streamline administrative operations.
Features
- Omnichannel provider search with filters for insurance, language, gender, and availability, aggregating listings from Google, Healthgrades, payer and provider portals
- 24/7 online scheduling engine with rule‑based matching to optimize appointment slots and reduce wait times
- Digital pre‑registration workflow that captures ID, insurance, and consent forms, and supports electronic check‑in
- Automated patient communications (email/SMS) for reminders, cost estimates, and secure two‑way chat with care teams
- Integrated billing module offering upfront cost estimates, online payment processing, and payment plan options
- Practice‑growth analytics suite delivering KPI dashboards, market visibility reports, and network management insights
- Open API and FHIR‑compatible integration layer for seamless connectivity with any EHR system
- Configurable workflow engine allowing providers to customize intake forms, routing rules, and outreach campaigns