Disputely offers an intelligent chargeback prevention platform that helps businesses reduce chargebacks, protect revenue, and safeguard payment gateways. The service can be set up in about five minutes and has already helped protect over $50 million in revenue while achieving a 99% chargeback reduction for its customers. It integrates with major dispute resolution networks to automate alerts and dispute handling.
Funding
Funding not disclosed
Founders
Product
Problem
Merchants often face chargebacks that erode revenue and can lead to payment gateway restrictions, especially when they lack real‑time alerts and automated dispute handling. Traditional solutions may require lengthy onboarding, high per‑alert fees, and manual processing, resulting in delayed resolutions and continued revenue loss.
Solution
Disputely offers an intelligent chargeback prevention platform that integrates with major payment processors to deliver real‑time alerts from networks such as Verifi (RDR, CDRN) and Ethoca. The system automatically applies rule‑based actions—auto‑decisioning for Visa, direct issuer alerts, and global network notifications—to resolve disputes instantly or within a 72‑hour window, eliminating manual work. Merchants pay only per alert with no monthly or setup fees, reducing costs compared with industry averages. A unified dashboard provides analytics, automatic refund processing, and API/webhook integrations for Shopify, Stripe, and custom platforms, enabling businesses to stop chargebacks before they impact revenue.
Target Audience
Primary customers are e‑commerce merchants, health and beauty brands, dropshippers, and SaaS platforms that process online payments and need to minimize chargeback exposure.
Features
- Real‑time alerts from RDR (Verifi by Visa), CDRN (Verifi Network), and Ethoca covering all major card networks
- Auto‑decisioning for Visa transactions with a reported 100 % win rate
- 72‑hour issuer‑direct resolution for CDRN alerts and 24‑48 hour global coverage for Ethoca alerts
- Pay‑per‑alert pricing ($16/alert for RDR/CDRN, $25/alert for Ethoca) with no monthly or setup fees
- Integrated dashboard with analytics, automatic refund processing, and rule‑based control panels
- Seamless integrations via Shopify, Stripe, and custom API/webhook connections
- Dedicated onboarding support and optional enterprise custom API integration for high‑volume merchants