The platform provides an AI-driven customer experience stack that automatically answers frequent queries and routes complex tickets to a vetted, on‑demand network of freelance experts available 24/7 in over 100 languages. It scales support capacity up to eight times during peak periods and charges only for successfully resolved issues, aligning costs directly with outcomes.
Funding
$11M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations rely on traditional contact centers that struggle to handle seasonal spikes, high inquiry volumes, and the need for specialized expertise, leading to elevated costs, long wait times, and inconsistent customer satisfaction.
Solution
The platform delivers an AI‑first customer experience stack that automates routine queries and routes complex issues to a vetted, on‑demand pool of freelance experts. Machine‑learning models analyze incoming tickets, provide instant peer‑reviewed answers for repeat questions, and match remaining inquiries to the most qualified experts. Experts are available 24/7 and can be scaled up or down instantly, enabling organizations to expand support capacity up to eight times without hiring additional staff. Resolutions are delivered with AI‑enhanced empathy, multilingual translation, and real‑time performance feedback, which together raise CSAT scores while reducing overall contact‑center volume. The service operates on a pay‑for‑performance model, charging only for successfully resolved issues, aligning costs directly with outcomes.
Target Audience
The solution targets enterprises and mid‑size companies that operate large customer support operations—particularly in technology, telecommunications, gaming, and other high‑volume service sectors—seeking flexible, outcome‑based scaling of their CX workforce.
Features
- AI‑driven automation that generates peer‑reviewed answers for high‑frequency questions
- Smart ticket routing engine that uses natural‑language processing to assign inquiries to top‑rated freelance experts
- Certified network of thousands of vetted experts available on demand, 24/7, across 100+ languages with AI‑powered translation
- Instant scalability that can expand support capacity up to 8× during peak periods without additional infrastructure
- Performance‑based CSAT‑boosting engine that ranks experts on helpfulness, accuracy, and speed, surfacing the best responders
- Seamless integration via RESTful APIs, webhooks, and pre‑built connectors for IVR, chat, email, and web channels
- Real‑time analytics dashboard providing resolution metrics, cost per ticket, and SLA compliance monitoring
- Pay‑for‑performance billing that charges only when an expert successfully resolves a customer issue