Dinealog provides an AI‑powered phone assistant that answers restaurant calls 24/7, taking takeout orders and booking reservations with natural, human‑like speech.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants often miss a significant portion of inbound phone calls during peak periods, leading to lost orders, reservations, and revenue. Traditional staffing cannot provide 24/7 coverage, and missed calls can cost $25‑$50 each.
Solution
Dinealog offers an AI-powered phone assistant that answers calls, takes takeout orders, and books reservations around the clock, mimicking a human employee. The assistant integrates directly with major restaurant POS and reservation platforms (Toast, OpenTable, Square, Clover, etc.), allowing seamless adoption without workflow changes. It captures missed calls, processes order modifications, confirms totals, and records complete call transcripts for later review. By handling calls in real time, the service reduces hold times, recovers revenue from previously missed interactions, and provides searchable call history for operational insights.
Target Audience
Primary customers are independent and multi‑location restaurants that receive high call volumes and need 24/7 phone coverage for orders and reservations.
Features
- AI voice agent with natural conversational speech that callers cannot distinguish from a human
- Full integration with leading restaurant platforms (Toast, OpenTable, Square, Clover, SpotOn, Aloha, Olo, Stream, SkyTab)
- Handles takeout orders with item modifications, order confirmation, and total read‑back
- Manages reservation requests, capturing party size, date/time, contact info, and special requests
- Supports multiple locations, special event schedules, and complex menu configurations
- Provides searchable call transcripts and complete call history for staff review
- Automatic fallback to human staff for out‑of‑scope queries or complex dietary requests