Digitech Africa offers MULTIVERSE®, a device‑agnostic digital insurance platform that lets African insurers distribute and manage life, non‑life, and micro‑insurance products through USSD, SMS, web portals, and native mobile apps, reaching both online and offline users. The solution digitizes the full underwriting workflow—including electronic signatures, policy issuance, automated premium collection, and multi‑level claims processing—while providing real‑time analytics, AI‑driven conversational bots, and mobile‑money integration for faster payouts and reduced operational costs.
Funding
Funding not disclosed
Founders
Product
Problem
Insurance carriers in Africa often cannot reach the full mobile subscriber base, especially customers without reliable internet access, leading to low penetration of life and non‑life products. Manual underwriting, premium collection, and claims handling are labor‑intensive, costly, and slow, limiting scalability and real‑time performance insight.
Solution
Digitech Africa delivers MULTIVERSE®, a device‑agnostic digital insurance platform that enables insurers to distribute and manage policies to any mobile phone, whether the user is online or offline. The platform digitizes the entire underwriting lifecycle—from electronic signature and policy issuance to premium collection and multi‑level claims processing—through web portals, USSD/SMS channels, and native Android/iOS apps. Integrated hybrid product design tools let insurers create micro‑insurance and traditional products that adapt to local market needs. Real‑time analytics visualize product performance and risk metrics, while AI‑driven conversational robots automate customer interactions, reducing service costs and response times. The solution also supports mobile‑money payouts, regulatory reporting, and API integration with existing insurer systems.
Target Audience
Primary customers are life, non‑life, and micro‑insurance carriers operating across Africa, as well as government agencies seeking to digitize social insurance programs and improve claim settlement efficiency.
Features
- Device‑agnostic access via USSD, SMS, web, and native Android/iOS applications, ensuring coverage of both online and offline mobile users.
- End‑to‑end policy workflow: electronic signatures, digital policy issuance, automated premium collection, and multi‑tier claims adjudication.
- Hybrid digital product designer that allows insurers to configure micro‑insurance, life, and non‑life offerings with customizable pricing and coverage rules.
- Real‑time performance dashboard delivering key metrics (policy uptake, loss ratios, claim turnaround) with drill‑down analytics.
- AI‑powered conversational robots for self‑service onboarding, policy queries, and claim status updates, reducing manual handling.
- Integrated mobile‑money gateway for instant claim reimbursements and premium payments, supporting local payment ecosystems.
- Open APIs and FHIR‑compatible interfaces for seamless integration with insurer core systems, CRM, and third‑party data sources.
- Compliance‑ready workflow engine (Hyperion) that automates treaty administration, regulatory reporting, and audit trails.