Dialstack provides an embedded phone system and Voice AI that integrates directly into SaaS platforms, allowing users to initiate calls with a single click, automatically log call activity, and convert calls into calendar appointments. The solution is white‑labeled and designed for small businesses, leveraging the company’s experience integrating voice across 100+ platforms for over 100,000 customers.
Funding
Funding not disclosed
Founders
Product
Problem
Vertical SaaS platforms often need to incorporate voice communication for appointments, support, and sales, but building a native phone system requires extensive telecom expertise, regulatory compliance, and ongoing operational overhead. Without integration, users must switch to external providers, leading to fragmented workflows, manual call logging, and loss of brand control.
Solution
DialStack delivers an embedded phone system and Voice AI that can be white‑labeled and integrated directly into any SaaS application. The platform adds click‑to‑call buttons, automatic screen pops with contextual data, and real‑time activity logging that records calls in the host’s records without user intervention. An AI‑driven scheduling component converts completed calls into calendar appointments automatically. All telephony functions—including dial plans, device management, number provisioning, and analytics—are accessed through a branded admin portal, allowing the SaaS provider to retain full control over branding, billing, and data. The solution is built on a carrier‑agnostic stack that handles compliance and carrier relationships, enabling rapid deployment without the need for in‑house telecom development.
Target Audience
DialStack is aimed at vertical SaaS companies and platform providers serving small‑business customers who need native voice capabilities embedded within their product experience.
Features
- Click‑to‑Call: turn any phone number in the host app into a one‑click dialing button
- Automatic activity logging: call details are captured and written to the platform’s records in real time
- AI scheduling: completed calls are converted into calendar events without manual entry
- White‑label admin portal: full telephony stack (dial plans, devices, numbers, analytics) branded to the host’s UI
- Visual call routing editor: customers can build and modify routing flows themselves
- Integrated analytics dashboard: usage, call quality, and performance metrics available in a single view
- Compliance and carrier management handled by DialStack, removing regulatory burden from the SaaS provider