Dialpad provides a cloud‑native platform that consolidates voice, video, messaging and contact‑center functions into a single application. The service uses AI to transcribe calls in real time, generate summaries and actionable insights, and automate routine workflows such as scheduling and refunds across multiple channels. Integrated CRM connectors, AI coaching tools and enterprise‑grade security enable mid‑size to large organizations to streamline communications and improve agent productivity.
Funding
$50M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+4Founders
Product
Problem
Businesses often rely on separate tools for voice, messaging, video, and contact‑center operations, leading to fragmented workflows, manual note‑taking, and inconsistent customer experiences—especially for remote or distributed teams.
Solution
Dialpad delivers a cloud‑native, AI‑enhanced platform that unifies voice, video, messaging, and contact‑center functions into a single application. Real‑time AI transcribes calls, generates summaries, and surfaces actionable insights, while autonomous AI agents automate routine tasks such as appointment scheduling, refunds, and order processing across channels. Integrated AI coaching provides live prompts to improve agent performance, and deep CRM integrations ensure context‑rich interactions without manual data entry. The platform scales instantly, supports BYOD devices, and meets enterprise security standards, enabling organizations to streamline communications, boost productivity, and deliver consistent, data‑driven customer experiences.
Target Audience
The solution targets mid‑size to enterprise organizations that run customer‑support, sales, or hybrid contact‑center teams—particularly those with remote or distributed workforces seeking a unified, AI‑powered communications stack.
Features
- Real‑time speech‑to‑text transcription with AI‑generated call recaps, action items, and sentiment analysis
- Autonomous AI Agents that execute end‑to‑end workflows (e.g., scheduling, refunds, order routing) across voice, chat, SMS, email, and social messaging
- AI Live Coach cards that surface contextual prompts and objection‑handling suggestions during calls
- Omnichannel support with a unified inbox for voice, video, live chat, SMS, email, and popular messaging apps (WhatsApp, Facebook Messenger, Apple Business Chat)
- Native integrations with Salesforce, Zendesk, HubSpot, Microsoft Teams, Google Workspace, and a public API for custom automations
- Workforce Management suite offering forecasting, scheduling, and real‑time adherence monitoring
- AI‑driven analytics including CSAT prediction, QA scorecards, and customizable dashboards for agent and business performance
- Enterprise‑grade security: HIPAA compliance, SOC 2 certification, immutable audit logs, PII protection, and dual‑cloud architecture for high availability