Dialogus Labs
Dialogus Labs provides self-improving voice agents that handle phone calls for order resolution, support, and collections, acting directly within a company's existing systems like POS or ledger platforms. The platform listens, reasons within business rules, commits real actions, and documents every interaction with audio, transcripts, and timestamped audit trails. A built-in improvement system called Skylines studies call outcomes, tests changes on 5% of live traffic, and ships only measured wins overnight.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Phone calls remain a primary channel for orders, support, and collections, yet companies lack an automated solution that can reliably resolve calls, take action in back-end systems, and provide verifiable proof of what happened. Manual handling is slow, error-prone, and leaves no consistent audit trail for disputes or compliance.
Solution
Dialogus provides self-improving voice agents that handle phone calls for order resolution, support, and collections directly within a company's existing systems. The platform listens, reasons within business rules, acts in connected tools like POS or ledger systems, and documents every interaction with audio, transcripts, and timestamped audit trails. A built-in improvement system called Skylines studies real call outcomes, drafts policy-constrained experiments, tests them on a controlled slice of live traffic, and ships only changes that measurably improve performance. Every call leaves evidence, and every proven improvement makes the next call better, enabling continuous operational gains without manual tuning.
Target Audience
Primary customers are phone-dependent industries such as telecom and airlines, along with any business that handles orders, support, or collections over the phone and needs auditable, self-improving automation.
Features
- Voice agents with sub-second reflex detection of turns, silence, intent, account context, and urgency before deciding how to respond
- Real-time in-flight guardrails that block off-policy output (prices, promises, discounts) before it is spoken to the caller
- Live PII redaction that masks card numbers, addresses, and personal data in the stream before they reach models, logs, or recordings
- Millisecond-level call forensics with replayable audio, transcripts, tool results, latencies, and POS commits for every interaction
- Skylines improvement system that reads all calls, drafts nightly experiments, tests them on 5% of live traffic, and ships winners as versioned, reversible releases
- SOC 2 Type II attestation, ISO 27001 underway, tenant isolation, encryption in transit and at rest, and continuous production probes