Dialer provides an all‑in‑one contact‑center platform that combines AI‑driven predictive dialing, high‑accuracy answering‑machine detection, and multi‑channel outreach (voice, email, SMS, chat, video) with native CRM integrations. The solution eliminates per‑seat licensing by using usage‑based pricing, ensures FCC and HIPAA compliance, and offers automation tools and white‑label theming for scalable, cost‑effective outbound and inbound campaigns.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses that rely on outbound call campaigns often face high operational costs, complex multi‑channel communication needs, and regulatory compliance challenges, especially in industries like healthcare where HIPAA and FCC rules apply.
Solution
Dialer (CyburDial) offers an all‑in‑one contact‑center platform that combines AI‑driven predictive dialing, answering‑machine detection, and multi‑channel outreach (voice, email, SMS, chat, video). The system dynamically adjusts dialing rates to stay within FCC drop‑rate limits and provides built‑in HIPAA‑compliant security for handling protected health information. By eliminating per‑seat licensing, pricing scales with actual VoIP usage, allowing unlimited agents without escalating costs. Integrated automation and workflow tools reduce manual tasks such as data entry and follow‑ups, while native connectors sync call activity with any CRM (e.g., Salesforce, Zoho, vTiger, SuiteCRM). A white‑label theme lets providers brand the interface as their own, delivering a professional, fully owned contact‑center solution.
Target Audience
Primary customers are call‑center operators and contact‑center managers in sectors such as telemarketing, health insurance, and customer support who need a scalable, compliant, and cost‑effective multi‑channel outreach solution.
Features
- AI‑powered predictive dialer that optimizes call timing and maintains FCC‑compliant drop rates
- High‑accuracy answering‑machine detection (up to 95%) to maximize live‑call connections
- Multi‑channel communication suite supporting voice, email, SMS, web chat, and video conferencing
- No per‑seat monthly fees; usage‑based pricing tied to VoIP carrier consumption
- Full CRM integration with any platform via API, enabling seamless data flow and reporting
- Built‑in HIPAA compliance with encrypted data transmission, secure storage, and strict access controls
- Automation and workflow engine for routing, follow‑ups, and repetitive task elimination
- White‑label theming for custom branding of the call‑center interface