Diago provides an AI-driven voice agent for automotive dealerships that answers inbound calls, determines caller intent, and routes the conversation to the appropriate service or sales team. The system automates appointment scheduling, accesses DMS data for real‑time repair updates, and qualifies leads, integrating directly with existing CRM and DMS platforms to eliminate manual entry and ensure 24/7 coverage.
Funding
$1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Automotive dealerships often miss inbound calls or experience delays in routing customers to the right department, leading to lost service appointments, unqualified leads, and reduced customer satisfaction.
Solution
Diago offers an AI-powered voice agent that answers all incoming calls for car dealerships, automatically understands caller intent, and routes the conversation to the appropriate service or sales team. The agent schedules service appointments by collecting required information and assigning available time slots in real time. It provides customers with up‑to‑date repair status by accessing dealership DMS data, and it contacts prospects to qualify leads before passing them to sales staff. Integration with existing CRM and DMS platforms ensures that all interactions are recorded without manual data entry, creating a seamless, 24/7 customer service experience.
Target Audience
Primary customers are automotive dealerships and service centers that need to manage high call volumes, improve appointment scheduling efficiency, and enhance lead conversion for sales and after‑sales teams.
Features
- Natural‑language understanding to identify caller needs and trigger the correct workflow
- Automated service appointment booking with real‑time availability lookup
- Real‑time access to DMS records for instant repair status updates to customers
- Lead qualification and handoff, delivering only qualified prospects to sales teams
- Direct, bidirectional integration with dealership CRM and DMS systems eliminating manual data entry
- Continuous availability, handling calls outside business hours to capture every opportunity