DHS
DHS builds modular digital healthcare platforms for hospitals, clinics, and NGOs across Africa, unifying patient access across WhatsApp, USSD, SMS, phone, and walk-in channels into a single structured case queue. The system uses AI to triage symptoms and maintains continuous patient records across every interaction, from first message through follow-up care.
- Artificial Intelligence
- Digital Health
- Healthcare Technology
- Software Only
Funding
Founders
Product
Problem
Healthcare facilities in many African markets face fragmented patient communication across multiple channels like WhatsApp, USSD, SMS, and phone calls, leading to missed calls, unstructured intake, and disjointed patient records. Clinics and NGO programmes struggle to manage high volumes of inbound requests efficiently, especially in areas with intermittent connectivity and mixed patient access to technology.
Solution
DHS provides a modular digital healthcare platform that unifies patient access, clinical workflows, and administrative operations on a single shared patient record. The system routes inbound messages from WhatsApp, USSD, SMS, phone callbacks, and clinic walk-ins into one organized case queue, with AI-supported intake that structures symptoms, drafts triage signals, and assigns each case to a named clinician. Built from over 30 reusable modules, the platform covers reception, doctor, lab, pharmacy, telemedicine, and admin functions, and is designed to function reliably through intermittent connectivity. This approach gives care teams a single, sortable view of all cases while maintaining continuous patient histories across every channel and visit.
Target Audience
Primary customers are hospitals, clinics, NGO programmes, and healthcare partners across Africa that need to manage patient access across mixed communication channels and digitalize clinical workflows.
Features
- Unified case queue that aggregates WhatsApp, USSD, SMS, phone callback, and walk-in channels into one sortable screen with channel, reason, priority, and status
- AI-supported conversational intake that structures symptoms, duration, and priority for clinician review before routing
- Continuous patient records that persist across all channels and visits, from initial WhatsApp message through callbacks, clinic visits, and follow-up telemedicine
- Modular architecture with over 30 reusable components covering reception, doctor, lab, pharmacy, telemedicine, and admin functions
- WhatsApp Business API integration for conversational intake, plus USSD short codes that work on feature phones without internet
- Outbound and two-way SMS for appointment reminders, lab result notifications, and structured follow-up questions
- Reception app that feeds walk-in patients into the same queue and record as digital channels