Desku
Desku.io provides an AI-powered customer service platform that unifies live chat, email, and social messaging into a single inbox for small businesses, startups, and ecommerce brands. The platform includes a no-code AI chatbot builder that can automate up to 70% of conversations, along with helpdesk ticketing, omnichannel support, and customer experience analytics. It integrates with major ecommerce platforms like Shopify and WooCommerce, as well as messaging channels such as WhatsApp.
- Artificial Intelligence
- Data & Analytics
- Software Only
Funding
Founders
Product
Problem
Small businesses and startups often struggle with customer support tools that are either too expensive, too complex, or not designed for smaller teams. Support agents frequently juggle multiple tabs and platforms, leading to missed messages, slow response times, and inconsistent service across channels.
Solution
Desku.io provides an AI-powered customer service platform that brings chat, email, and social messages together into one unified inbox. The platform includes a no-code AI chatbot builder that can be trained on a business's knowledge base, FAQs, or product data to automate up to 70% of conversations. Teams can manage tickets, collaborate with internal notes and mentions, and track real-time status across all channels from a single dashboard. The solution also includes customer experience analytics for tracking ticket volume, response times, sentiment, and agent performance, along with retention automation tools for setting up follow-ups and loyalty campaigns.
Target Audience
Primary customers are small businesses, startups, SaaS teams, and ecommerce brands that need affordable, AI-powered customer support tools without requiring coding expertise or a large IT department.
Features
- Unified omnichannel inbox consolidating live chat, email, WhatsApp, and social messages into one dashboard
- No-code AI chatbot builder that learns from knowledge bases and FAQs to automate up to 70% of support conversations
- Helpdesk ticketing system with team collaboration features including notes, mentions, and real-time status tracking
- Customer experience analytics dashboard tracking ticket volume, response times, sentiment, and agent performance
- Retention automation workflows with smart triggers for follow-ups, surveys, feedback requests, and loyalty messages
- Integrations with ecommerce platforms including Shopify, WooCommerce, Ecwid, Shopline, and Magento, plus messaging channels like WhatsApp Business
- AI-powered suggestions for faster typing and smooth handoff between chatbots and human agents
- Enterprise-grade security with SSL encryption and GDPR compliance