DeskBot is an AI‑driven telephone assistant for physiotherapy and osteopathy clinics that answers inbound calls, extracts patient information, and integrates with practice management systems to book, cancel, or reschedule appointments in real time. The platform operates 24/7, stores call data with GDPR‑by‑design encryption, and provides a web dashboard with analytics and a team inbox for handling complex queries. Subscriptions are tiered by clinic size and per‑therapist usage.
Funding
Funding not disclosed
Founders
Product
Problem
Physiotherapy clinics spend significant staff time handling inbound calls, answering routine questions, and manually coordinating appointments, which reduces the time available for patient care and creates bottlenecks during busy periods or after hours.
Solution
DeskBot provides an AI‑driven telephone assistant that automatically answers calls, extracts relevant patient information, and interacts directly with the clinic’s scheduling system. The platform operates 24 hours a day, 7 days a week, and is built to meet GDPR requirements through a certified data‑processing agreement. By converting voice interactions into structured data, DeskBot creates appointment bookings, cancellations, or rescheduling actions in real time, while routing complex queries to a team inbox for human follow‑up. Clinics receive a web‑based dashboard with call analytics, status tracking, and customizable greeting scripts, enabling staff to focus on in‑person treatment rather than phone triage.
Target Audience
The primary customers are independent physiotherapy and osteopathy clinics, as well as multi‑location therapy groups that use practice management software for scheduling and billing.
Features
- Natural‑language speech recognition and intent classification tuned for physiotherapy‑specific dialogs (new‑patient intake, prescription upload, appointment changes).
- Bi‑directional API integration with major practice management systems, allowing instant creation, modification, or cancellation of calendar entries.
- GDPR‑by‑design data handling with a vetted Auftrags‑Verarbeitungs‑Vertrag (AVV) and end‑to‑end encryption of call recordings.
- Team inbox that aggregates all calls, assigns status tags (open, in‑progress, completed), and provides one‑click call‑back numbers.
- Real‑time transcription of calls into structured fields (name, email, insurance code, etc.) stored in a searchable log.
- Configurable voice or text greetings, rule‑based routing (e.g., therapist priority, service type), and automated follow‑up messages.
- Analytics dashboard showing call volume, common inquiries, and time saved per therapist.
- Rapid deployment: live within 48 hours for practices with supported software, with no hardware required.