DeliveryByte
DeliveryByte provides an automated refund dispute management system for multi-site restaurant groups, intercepting and contesting unfair claims across Uber Eats, Deliveroo, Just Eat, and DoorDash. The platform handles the entire dispute process using built-in domain knowledge, recovering around 60% of disputed refund value. It also delivers weekly analytics reports that rank refund activity by location, platform, and reason to help operators identify operational leaks.
- Food Technology
- Software Only
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Retail Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Unfair refund claims on food-delivery platforms are easy for customers to file and are often auto-approved, directly deducting revenue from restaurants. Manually disputing these claims is impractical for multi-site operators, as each delivery app has its own portal, evidence requirements, and strict submission windows, making the process time-consuming and skill-dependent.
Solution
DeliveryByte provides an automated refund dispute management system that connects to a restaurant group's delivery app accounts and intercepts every refund claim. The platform automatically monitors, disputes, and manages refund cases across Uber Eats, Deliveroo, Just Eat, and DoorDash, using built-in domain knowledge to submit the right evidence within the right timeframe. It also delivers weekly analytics reports that rank refund activity by location, platform, and reason, turning refund data into an operational management tool. The system requires no new software or extra headcount—operators simply grant access once, and DeliveryByte handles the entire dispute process.
Target Audience
Primary customers are multi-site restaurant groups with 2 to 20 locations and meaningful delivery revenue through platforms like Uber Eats, Deliveroo, and Just Eat, particularly lean operations teams with no time to manage disputes manually.
Features
- Automated dispute submission across all major delivery apps, including Uber Eats, Deliveroo, Just Eat, and DoorDash
- Domain-specific knowledge engine that determines which claims are contestable and how to frame evidence for each platform
- Weekly analytics reports with ranked refund activity by site, platform, and refund reason to identify operational leaks
- Optional camera add-on that captures footage at the point of packing to strengthen dispute evidence
- Simple setup requiring only a 5-minute account access grant, with no new systems or additional staff needed