DELIGHT Global

delight.fit

Provides a multilingual AI-powered phone bot for contact center automation, capable of handling customer inquiries in over 30 languages. Reduces operational costs by up to 70% by automating call resolution, minimizing human resource shortages, and streamlining response times for industries such as finance, hospitality, and e-commerce.

Traction 9/10

Tokyo, Japan · HQ

Founded 20234200+ followers

Artificial Intelligence
Enterprise Software
Software Only

Updated 23 months ago

Funding

Raised to date

$180KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.

Funding rounds are not available yet.

Founders

2 founders

Yutaka Shinohara

CEO

Kiyotake Sugita

Founder

Product

Problem

Many businesses face challenges in managing high volumes of customer inquiries, leading to long wait times, strained human resources, and increased operational costs. Traditional call centers often struggle with staffing shortages, lengthy training periods, and the complexities of shift coordination, resulting in inefficiencies and reduced customer satisfaction.

Solution

DELIGHT offers an AI-powered phone bot solution designed to automate contact centers and streamline customer communication. The platform leverages multilingual AI to handle customer inquiries in over 30 languages, providing a customizable and efficient alternative to traditional call centers. By automating call resolution and message routing, DELIGHT reduces operational costs, minimizes the impact of human resource shortages, and improves response times. The system can copy voice messages as emails and send them to relevant departments, and seamlessly transfer calls that require human intervention to the appropriate personnel.

Target Audience

DELIGHT primarily targets businesses across various industries, including finance, hospitality, e-commerce, and public sector, seeking to automate their customer support operations and reduce contact center costs.

Features

Multilingual AI support for handling inquiries in over 30 languages
Automated call resolution and routing to appropriate departments
Voice message transcription and email forwarding capabilities
Real-time KPI insights for monitoring and optimizing performance
Prebuilt phone bot configurations for rapid deployment
CRM integration capabilities