Provides a multilingual AI-powered phone bot for contact center automation, capable of handling customer inquiries in over 30 languages. Reduces operational costs by up to 70% by automating call resolution, minimizing human resource shortages, and streamlining response times for industries such as finance, hospitality, and e-commerce.
Funding
$180K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
EVFounders
Product
Problem
Many businesses face challenges in managing high volumes of customer inquiries, leading to long wait times, strained human resources, and increased operational costs. Traditional call centers often struggle with staffing shortages, lengthy training periods, and the complexities of shift coordination, resulting in inefficiencies and reduced customer satisfaction.
Solution
DELIGHT offers an AI-powered phone bot solution designed to automate contact centers and streamline customer communication. The platform leverages multilingual AI to handle customer inquiries in over 30 languages, providing a customizable and efficient alternative to traditional call centers. By automating call resolution and message routing, DELIGHT reduces operational costs, minimizes the impact of human resource shortages, and improves response times. The system can copy voice messages as emails and send them to relevant departments, and seamlessly transfer calls that require human intervention to the appropriate personnel.
Target Audience
DELIGHT primarily targets businesses across various industries, including finance, hospitality, e-commerce, and public sector, seeking to automate their customer support operations and reduce contact center costs.
Features
- Multilingual AI support for handling inquiries in over 30 languages
- Automated call resolution and routing to appropriate departments
- Voice message transcription and email forwarding capabilities
- Real-time KPI insights for monitoring and optimizing performance
- Prebuilt phone bot configurations for rapid deployment
- CRM integration capabilities