Provides a generative AI-powered support automation platform that integrates with systems like Zendesk and Salesforce to reduce support costs by up to 80%. It enables businesses to automate complex ticket resolution, offer interactive troubleshooting guides, and deliver personalized answers through a cognitive answer engine, improving response speed and customer satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle with high customer support costs and slow response times due to the complexity of resolving support tickets and the difficulty of quickly finding relevant information. Traditional support systems often lack the ability to provide personalized and interactive assistance, leading to customer frustration and agent overload.
Solution
DeepConverse offers a generative AI-powered support automation platform that integrates with existing systems like Zendesk and Salesforce to streamline customer support processes. The platform leverages AI chatbots, interactive decision trees, and a cognitive answer engine to automate complex ticket resolution and provide personalized answers. By connecting to existing knowledge sources, DeepConverse enables businesses to quickly launch AI-powered support solutions that reduce support costs, improve response speed, and enhance customer satisfaction. The platform also offers agent handover capabilities, allowing for seamless transitions to human agents when necessary.
Target Audience
DeepConverse primarily targets businesses in industries such as consumer electronics, education, gaming, and e-commerce that are seeking to reduce support costs and improve customer satisfaction through AI-powered automation.
Features
- AI Chatbots: Provide conversational answers and personalized support experiences using generative AI.
- Interactive Decision Trees: Guide users through step-by-step troubleshooting for complex issues.
- Cognitive Answer Engine: Quickly surface relevant information from multiple content sources using AI-powered search.
- Agent Handover: Seamlessly transfer conversations to human agents with relevant context.
- Zendesk and Salesforce Integrations: Maximize existing investments by integrating AI support automation.
- No-code Flow Builder: Automate support processes with a native automation builder.
- Rich Analytics: Track key metrics and identify areas for improvement in support operations.
- Multi-Factor Authentication: Provide a passwordless experience to customers.