Decoda Health provides an AI-enabled platform that automates patient call handling, scheduling, and payment processing for medical practices. This technology reduces administrative workload by up to 70%, increases patient payments by 30%, and enhances patient satisfaction through streamlined communication and billing clarity.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Medical practices face significant administrative burdens in managing patient communications, scheduling, and payment processing, leading to staff burnout and reduced focus on patient care. Inefficient call handling and outdated billing processes contribute to revenue loss and patient dissatisfaction.
Solution
Decoda Health offers an AI-powered platform designed to automate and streamline administrative tasks for medical practices. The platform uses AI to handle patient calls, automate appointment scheduling, manage billing inquiries, and process payments. By automating these routine tasks, Decoda Health reduces administrative workloads, allowing healthcare providers to focus on delivering quality patient care. The platform integrates with existing systems to provide a seamless, end-to-end solution for managing patient interactions and financial operations.
Target Audience
Decoda Health targets medical practices, including urgent care centers, integrative medicine clinics, and other healthcare providers seeking to reduce administrative overhead and improve patient engagement.
Features
- AI Front Desk: Automates patient call handling, answers FAQs, and schedules appointments in multiple languages, 24/7.
- Automated Payment Processing: Accepts payments via various channels (in-person, phone, text, online), automates balance outreach, and provides clear bill explanations.
- Smart Scheduling & Intake: Enables online booking, sends automated reminders, manages provider preferences, and validates insurance information to reduce claim denials.
- Patient Engagement: Centralizes communications through SMS, email, and eFax, proactively seeks reviews, and personalizes responses using AI.
- AI Note-Taking: Learns individual note-taking styles, translates encounters, and supports custom templates for efficient documentation.
- Unified payment channels: Accept payments in person, over the phone, via text, online, and more—all seamlessly connected
- Integrates with existing systems through plug-and-play modules.