Decawork integrates autonomous AI agents with enterprise ITSM tools (e.g., ServiceNow, Jira Service Management) to convert plain‑English requests into executable Python or TypeScript workflows that resolve tickets, provision SaaS licenses, and manage access rights in real time. The platform provides pre‑built connectors, audit‑ready security controls, and a subscription model with usage‑based fees tied to automated actions.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprise IT teams spend significant time manually processing service tickets, provisioning SaaS licenses, and managing access rights, leading to delayed resolutions, inconsistent compliance, and high operational overhead. Existing ITSM tools lack native automation that can interpret natural‑language requests and execute code without developer intervention.
Solution
Decawork layers autonomous AI agents onto existing ITSM platforms (e.g., ServiceNow, Jira Service Management, Zoho Desk). Users submit plain‑English commands, and the agents generate and run Python or TypeScript scripts that resolve tickets, provision software, and adjust SaaS permissions in real time. The platform provides 24/7, zero‑wait automation while preserving the security and auditability required by enterprise IT governance. By leveraging the organization’s current ticketing stack, Decawork eliminates the need for additional tooling or custom development, accelerating incident response and access provisioning.
Target Audience
The primary customers are enterprise IT service desks and internal technology operations teams that manage high volumes of service requests, SaaS license provisioning, and access control across heterogeneous toolchains.
Features
- Natural‑language interface that translates user prompts into executable Python/TypeScript workflows for instant ticket resolution and asset provisioning.
- Pre‑built connectors to major ITSM systems (ServiceNow, Jira Service Management, Zoho Desk, Freshservice, ManageEngine, Zendesk, Halo) and SaaS identity providers (Okta, Microsoft Entra, OneLogin, JumpCloud, Duo).
- Automated access‑management engine that grants, revokes, and audits SaaS permissions with policy‑driven, zero‑wait actions.
- Prompt‑to‑production workflow builder delivering end‑to‑end automation in minutes, with versioned script deployment and rollback.
- Security‑by‑design architecture: two‑agent containment, read‑only intake, scoped API tokens, end‑to‑end encryption, zero data persistence between tickets, and full audit‑trail export for ITGC/ISO 27001 compliance.
- Role‑based access control and least‑privilege token provisioning for each integration, ensuring compliance with internal security policies.
- Private‑cloud deployment option with isolated compute environments for organizations with strict data‑residency requirements.