DearMP
DearMP provides a case management platform designed specifically for UK constituency offices, automating email triage, campaign responses, and case tracking to reduce backlogs and overtime. The system reads incoming emails, suggests tags, routes cases to appropriate staff, and groups mass correspondence into campaigns with mail-merge personalization. It also offers heatmap visualizations and seamless migration from existing systems, with cutover completed overnight.
- Artificial Intelligence
- Government Technology
- Software Only
Funding
Founders
Product
Problem
Constituency offices face overwhelming volumes of incoming email, repetitive campaign correspondence, and complex case tracking, leading to staff backlogs, overtime, and the risk of cases slipping through the cracks. Existing case management tools often lack automation for triage and campaign handling, forcing staff to manually sort, tag, and respond to each message.
Solution
DearMP is a case management platform built for UK constituency offices that automates the most time-consuming parts of casework. It reads every incoming email, identifies the case, suggests tags, and routes it to the right staffer, so mornings start with a triaged inbox rather than a backlog. The platform groups mass campaign emails by shared paragraphs, allowing staff to write one reply and send it to the entire group with mail-merged personalization. Cases are assigned refs, assignees, folders, and SLAs, with filtering by urgency, response status, or inactivity. Heatmaps visualize cases, campaigns, and emails for quick pattern recognition. Migration from existing systems is seamless, with cases, constituents, correspondence, tags, folders, and attachments transferred while the office keeps running, and cutover completed by the next morning.
Target Audience
Primary users are caseworkers and staff in UK constituency offices who need to manage high volumes of constituent correspondence and casework efficiently.
Features
- Automatic email triage that reads every incoming message, identifies the case, suggests tags, and routes it to the appropriate staffer
- Campaign grouping that clusters emails sharing common paragraphs, enabling one-to-many responses with mail-merged constituent names
- Template reply customization that dims shared campaign wording so unique constituent paragraphs stand out for personalization
- Case management with reference numbers, assignees, folders, and service-level agreements, filterable by urgency, awaiting response, or inactivity
- Heatmap visualizations for cases, campaigns, and emails with filtering and slicing options
- Seamless migration from existing systems, transferring cases, constituents, correspondence, tags, folders, and attachments with overnight cutover