DearMP
DearMP is a case management platform for UK constituency offices that automates email triage, campaign grouping, and case tracking. It reads every incoming email, routes it to the right staffer, and groups mass campaign correspondence for one-to-many replies with mail-merged personalization. The platform also includes a surgery booking system that connects appointments to cases and automatically logs notes.
- Government Technology
- Software Only
- Artificial Intelligence
Funding
Founders
Founder details are not available yet.
Product
Problem
Constituency offices face overwhelming volumes of incoming email, repetitive campaign correspondence, and complex case tracking, leading to staff backlogs, overtime, and the risk of cases slipping through the cracks. Existing case management tools often lack automation for triage and campaign handling, forcing staff to manually sort, tag, and respond to each message.
Solution
DearMP is a case management platform built for UK constituency offices that automates the most time-consuming parts of casework. It reads every incoming email, identifies the case, suggests tags, and routes it to the right staffer, so mornings start with a triaged inbox rather than a backlog. The platform groups mass campaign emails by shared paragraphs, allowing staff to write one reply and send it to the entire group with mail-merged personalization. Cases are assigned refs, assignees, folders, and SLAs, with filtering by urgency, response status, or inactivity. Heatmaps visualize cases, campaigns, and emails for quick pattern recognition. Migration from existing systems is seamless, with cases, constituents, correspondence, tags, folders, and attachments transferred while the office keeps running, and cutover completed by the next morning.
Target Audience
Primary users are caseworkers and staff in UK constituency offices who need to manage high volumes of constituent correspondence and casework efficiently.
Features
- Automatic email triage that reads every incoming message, identifies the case, suggests tags, and routes it to the appropriate staffer
- Campaign grouping that clusters emails sharing common paragraphs, enabling one-to-many responses with mail-merged constituent names
- Template reply customization that dims shared campaign wording so unique constituent paragraphs stand out for personalization
- Case management with reference numbers, assignees, folders, and service-level agreements, filterable by urgency, awaiting response, or inactivity
- Heatmap visualizations for cases, campaigns, and emails with filtering and slicing options
- Seamless migration from existing systems, transferring cases, constituents, correspondence, tags, folders, and attachments with overnight cutover
- Built-in surgery booking system that connects appointments to cases and automatically logs notes
- Search functionality that enables quick resolution of mistakes and issues, plus fast council ward identification for communicating with party councillors