Daupler provides a response management system that integrates call intake, dispatch automation, and data analytics for utilities and public works organizations. This technology reduces response times and operational costs by streamlining incident management and improving communication with customers.
Funding
$16.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Utilities and public works organizations often struggle with inefficient response management, leading to delayed response times, increased operational costs, and poor communication with customers during incidents. Managing after-hours calls, centralizing data from disparate systems, and ensuring crew safety in the field present significant challenges.
Solution
Daupler provides a response management system (RMS) that streamlines incident management and improves communication for utilities and public works organizations. The platform integrates call intake, dispatch automation, and data analytics to reduce response times and operational costs. Daupler's AI-powered technology gathers insights from incident data, while web-based tools empower staff and customers to share critical information. The RMS offers modules for after-hours call management, automated callouts, customer engagement, mass notifications, event detection, and in-depth analytics.
Target Audience
Daupler's primary customers are utilities, public works organizations, and service organizations of all sizes seeking to improve their response management processes.
Features
- **Daupler AI:** Gathers insights from incident data to improve call management, dispatch, response coordination, and incident documentation.
- **Daupler Answering:** Provides a reliable answering service to manage after-hours or overflow calls with teams trained in utilities and public services.
- **Daupler Callout:** Automates roster callouts to ensure on-call staff are contacted at the right time and in the right order.
- **Daupler Engage:** Enables customers to send photos and detailed incident reports via a mobile app, web portal, or text message, and track response progress.
- **Daupler Notify:** Facilitates efficient and accurate mass communication with customers for a flat fee during planned maintenance or emergency incidents.
- **Event Detection:** Coordinates responses when multiple calls or alarms are related to one incident, reducing duplicate dispatches.
- **Daupler Analytics:** Transforms data from Daupler RMS into actionable insights with incident heat maps and team metrics.