The startup provides a platform that leverages generative AI to analyze customer experience workflows and pinpoint inefficiencies. By delivering data-driven recommendations, businesses can optimize their processes, leading to improved operational efficiency and enhanced customer satisfaction.
Funding
$2.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
BFounders
Product
Problem
Many businesses struggle to gain a comprehensive understanding of their customer experience (CX) due to fragmented data across various contact center tools, CRMs, and communication channels. This lack of a unified view hinders their ability to identify inefficiencies in customer experience workflows and optimize conversation touchpoints. Traditional methods often fail to capture the full customer journey, leading to missed opportunities for automation and improved customer satisfaction.
Solution
LivedCX.AI offers a patented, generative AI-powered platform that provides an integrated view of CX and employee experience (EX), enabling businesses to optimize every conversation touchpoint. The platform connects data across contact center tools, bots, and CRMs to facilitate interaction mining, going beyond basic KPI reporting, speech analytics, and digital journey analytics. By analyzing customer interactions, LivedCX helps businesses uncover actionable insights to drive seamless CX and holistic business growth. The platform empowers teams to understand the full customer journey, identify areas for improvement, and automate processes to enhance both customer and employee experiences.
Target Audience
The primary target audience includes contact center leaders, CX professionals, and C-suite executives in industries such as utilities, telecommunications, travel, and insurance.
Features
- Patented Gen-AI platform for analyzing customer experience workflows
- Integrated view of CX and EX data from various sources
- Interaction mining capabilities to uncover actionable insights
- AI-driven recommendations for optimizing conversation touchpoints
- Tools for benchmarking, discovering, enhancing, and monitoring CX performance
- Golden Flow tech mapping to empower CX
- Self-service analytics with a free trial option