Cyft AI provides a voice-activated tool that automates the entry of billable hours and ticket updates directly into ConnectWise, eliminating the need for manual data entry. This technology reduces ticket time entry by 75%, enhancing operational efficiency for managed service providers (MSPs).
Funding
$100K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Managed service providers (MSPs) often struggle with the time-consuming and error-prone process of manually entering billable hours and updating tickets in professional services automation (PSA) systems. This manual data entry reduces efficiency and delays accurate record-keeping.
Solution
Cyft AI offers a voice-activated tool that automates the entry of billable hours and ticket updates directly into ConnectWise. By using voice commands, technicians and sales representatives can quickly and accurately update tickets in real-time, eliminating the need to navigate complex PSA interfaces. The AI-powered tool standardizes data entry formatting, ensuring seamless scalability and accountability. This allows MSPs to capture more detailed input for each ticket, reduce time spent on administrative tasks, and focus on solving problems. Cyft's solution enhances operational efficiency, unlocks more billable hours, and improves overall data accuracy.
Target Audience
The primary target audience is MSPs, specifically tech support staff and sales representatives who regularly update PSA systems.
Features
- AI-powered voice-to-PSA automation for real-time ticket updates
- Standardized data entry formatting for seamless scalability
- Compatibility with ConnectWise, with plans to integrate with Autotask, BMS, and ServiceNow
- Voice command functionality for hands-free operation
- Real-time time entry adoption
- Data encryption and industry-standard security practices to protect user data