CycleLab offers a web‑based platform that lets cyclists in Zurich and Uster schedule maintenance, choose a mechanic, and request optional door‑to‑door pickup and delivery. The system routes bikes to a centralized workshop, provides real‑time status notifications via SMS and email, and supports a B2B API for managing corporate or fleet service orders. Revenue is generated through per‑job service fees and an additional premium for the logistics service.
Funding
Funding not disclosed
Founders
Product
Problem
Cyclists in the Zurich and Uster regions often struggle with limited workshop hours, the need to transport their bikes to a shop, and a lack of transparent status updates during service, which leads to missed appointments and prolonged downtime.
Solution
CycleLab provides a web‑based booking platform that lets riders schedule maintenance, choose a preferred mechanic, and add optional door‑to‑door pickup and delivery—all from a mobile or desktop device. The system automatically generates a service order, routes the bike to a dedicated CycleLab workshop, and streams real‑time status notifications via SMS and email from check‑in through completion. Mechanics work in a standardized, equipment‑rich environment to ensure consistent, precision repairs across all bike categories, including e‑bikes and high‑performance mountain bikes. Upon finish, the bike is returned to the rider’s chosen location, ready to ride, eliminating the need for in‑person drop‑offs. The platform also offers a B2B interface for corporate fleets and local businesses to manage multiple service requests centrally.
Target Audience
The primary users are individual cyclists—commuters, recreational riders, and e‑bike owners—in Zurich and Uster who need convenient, reliable maintenance. Secondary customers include corporate bike‑share programs and local businesses that require managed fleet servicing.
Features
- Responsive web portal with calendar integration for instant appointment scheduling
- Mechanic selection and service‑type filtering (e.g., drivetrain, battery, suspension)
- Automated SMS/email webhook delivering step‑by‑step status updates (pickup, intake, repair, delivery)
- Door‑to‑door logistics engine that matches pickup requests to optimal routes within the service area, subject to a minimum service value
- Unified workflow for all bike categories (road, gravel, MTB, e‑bike, city) with brand‑agnostic parts inventory management
- Secure online payment processing with itemized service fees and optional logistics surcharge
- B2B API allowing enterprises to submit bulk service orders, track fleet maintenance, and generate consolidated invoices