Cyberstaff provides an AI-powered receptionist that answers calls, texts, and web chats for service businesses, capturing every lead and sending booking requests or details directly to the owner's phone. The system handles communications across phone, SMS, WhatsApp, email, and social channels, with an approvals inbox that lets business owners review, edit, or reject AI-generated actions before they go out. It is trusted by over 5,000 UK service businesses and can be set up in about one minute without technical skills.
Funding
Funding not disclosed
Founders
Product
Problem
Service businesses lose revenue when they miss calls while working on jobs, driving, or after hours. Owners also drown in administrative tasks like sending quotes, chasing payments, and managing scattered communications across phone, SMS, email, and social channels, leaving little time to actually grow the business.
Solution
Cyberstaff provides an AI-first receptionist that answers calls and messages across phone, SMS, WhatsApp, email, social, and web, understanding customer intent and taking action automatically. The AI can send quotes, book appointments, chase payments, and handle follow-up admin, with all activity logged in a unified dashboard. Business owners stay in control through an Approvals inbox where they can review, edit, or reject any AI-generated action before it goes out. The system learns from the business's website and can be configured with custom voice, business info, and pricing, with calendar integration enabling smart booking requests.
Target Audience
Primary customers are small and medium-sized service businesses in the UK—such as plumbers, electricians, photographers, and HVAC companies—that rely on inbound calls for revenue, as well as larger call centres and enterprises needing scalable AI call handling.
Features
- 24/7 AI phone answering with call recordings, transcripts, and full conversation history
- Multi-channel communication across phone, SMS, WhatsApp, email, social, and web with intent recognition
- Approvals inbox for human oversight—approve, edit, or reject any AI action before it is sent
- Calendar integration that sends booking requests based on real-time availability
- Customizable voice, name, and business knowledge (services, prices, FAQs) with multilingual support
- Call and performance dashboard showing answered calls, captured leads, and revenue impact
- Enterprise-grade features including CRM integrations (Salesforce, HubSpot, Zoho, Pipedrive), custom API queries, webhook events, and real-time customer lookups
- Setup in about one minute with no technical skills required; works with existing phone numbers via call forwarding