Cybernet develops an AI-driven dialog operating system that powers multilingual voice robots for automated communication in contact centers, achieving up to 84% efficiency in debt collection. This technology enables businesses to reduce operational costs by 50% while maintaining a human-like interaction experience for customers.
Funding
Funding not disclosed
Founders
Product
Problem
Contact centers face challenges in maintaining efficiency and reducing operational costs while ensuring effective and human-like communication, particularly in areas like debt collection. Traditional methods often involve high labor costs and inconsistent performance, impacting overall profitability.
Solution
Cybernet offers an AI-driven dialog operating system (AIDOS) that automates communication through multilingual voice robots, specifically designed for contact centers. This SaaS solution enables businesses to significantly reduce operational costs by up to 50% while maintaining a natural, human-like interaction experience for customers. The robots are capable of handling a high volume of calls, providing consistent performance without the need for breaks or days off. AIDOS offers features like data analysis and flexible integration options through Web Account or WebAPI.
Target Audience
The primary target audience includes contact centers and businesses involved in debt collection, soft collections, and customer communication seeking to automate processes, reduce operational costs, and improve efficiency.
Features
- Multilingual voice robots fluent in Russian and Kazakh languages, including slang and regional dialects
- Customizable speech models (soft, medium, hard) to adapt to different communication styles
- Web Account and WebAPI integration options for flexible deployment
- Data collection and analysis capabilities for performance monitoring and optimization
- 24/7 availability without breaks or distractions
- Rapid deployment, ready to start in just one day