This startup partners with EMS agencies to provide personalized, needs-matched care in real-time. They offer a platform that connects patients with appropriate care services, aiming to optimize emergency medical responses and improve patient outcomes.
Funding
Funding not disclosed
Founders
Product
Problem
The 911 emergency response system often dispatches ambulances to calls that do not require emergency-level care, leading to unnecessary transports, increased costs for payors, and strain on EMS resources. This results in patients not always receiving care that aligns with their specific needs in pre-hospital settings.
Solution
Crosswalk Health offers a platform that partners with EMS agencies, community providers, and payors to provide needs-matched care to patients accessing the healthcare system via 911. The platform enables EMS agencies to maximize their service potential and participate in value-based care programs. Crosswalk Health's solution includes 911 care navigation to divert low-acuity calls to nurses, connected telehealth to initiate virtual visits with emergency medicine physicians, and local provider integration to connect patients with appropriate care settings like urgent care centers and behavioral health providers. The platform also facilitates payor contracting to generate reimbursement for activities beyond transportation, reducing unnecessary transport and ED utilization.
Target Audience
The primary customers are EMS agencies seeking to optimize resource allocation and participate in value-based care, as well as payors and risk-bearing providers aiming to reduce unnecessary transport and ED spending while engaging hard-to-reach members.
Features
- 911 Care Navigation: Triage of low-acuity 911 calls by nurses following specific care navigation protocols.
- Connected Telehealth: Initiation and delivery of telehealth visits with emergency medicine physicians.
- Local Provider Integration: Partnerships with urgent care facilities, FQHCs, and behavioral health providers.
- Payor Contracting: Development of new payment programs with payors for reimbursement beyond transportation.
- ED Renavigation: Intervention at the point of the 911 call and on-scene to navigate patients to appropriate care settings.
- Mobile Integrated Care: Proactive deployment of community EMTs and paramedics to engage high-needs patients and close care gaps.
- Data Integration: Equipping payors with clinically actionable population-level insights through real-time integration with EMS data.