Crates Health helps HSA and FSA account holders claim reimbursements for wellness purchases such as gym memberships, fitness equipment, and health products. Users complete a short health assessment, receive a Letter of Medical Necessity from Crates' licensed medical team, shop normally with a credit card, and upload receipts for automated claim submission, turning a complex process into a simple, subscription‑based workflow.
Funding
Funding not disclosed
Founders
Product
Problem
Many HSA and FSA account holders are unaware that wellness expenses—such as gym memberships, fitness equipment, and health‑related products—can be reimbursed, and those who know often find the reimbursement process complex and time‑consuming.
Solution
Crates Health streamlines the use of HSA/FSA funds for wellness purchases. Users complete a brief health assessment to identify eligible products, then receive a Letter of Medical Necessity from Crates’ licensed medical team without needing a doctor visit. Purchases are made as usual with a credit card at any retailer, after which users upload receipts to Crates. The platform handles the paperwork and submits the claim to the user’s HSA/FSA provider, returning the reimbursed amount to the account. Subscription plans provide annual access to letters, receipt storage, and one‑click reimbursement, turning a traditionally cumbersome process into a simple, automated workflow.
Target Audience
Primary customers are individuals with HSA or FSA accounts who regularly spend on wellness products and services, such as gym memberships, fitness equipment, and health supplements.
Features
- Two‑minute health assessment that matches wellness items to HSA/FSA eligibility criteria
- Licensed medical team issues Letters of Medical Necessity within hours, eliminating doctor appointments
- No change to shopping habits; users pay with their regular credit card at any retailer (e.g., Amazon, local gyms)
- Receipt upload and automated claim submission to major HSA/FSA providers, with funds returned to the account
- Subscription tiers offering 1, 3, or unlimited letters of medical necessity and receipt storage
- Membership fees themselves are HSA/FSA eligible, allowing users to pay for the service with pre‑tax dollars