CraftAI provides an agentic operating system that uses conversational AI and machine learning to automate lending workflows, including origination, disbursal, collection, and support. The platform boosts first‑three‑EMI success, drives portfolio growth through targeted cross‑selling, and improves recovery rates with compliant AI voice agents that handle reminders, negotiations, and settlements, delivering higher on‑time payments at lower cost.
Funding
Funding not disclosed
Founders
Product
Problem
Financial institutions face high operational costs and low efficiency in loan origination, disbursal, collection, and borrower support, leading to delayed payments, poor portfolio growth, and compliance challenges in debt recovery.
Solution
CraftAI offers an agentic operating system that automates the entire lending lifecycle using conversational AI and machine learning. The platform educates borrowers and activates autopay to improve first‑three‑EMI success, while AI-driven outreach identifies optimal moments for top‑ups and cross‑sell offers to expand the loan portfolio. Empathetic, regulatory‑compliant AI voice agents handle collection tasks such as reminders, negotiations, and settlements, increasing recovery rates. Additionally, AI agents provide 24/7 borrower support, classify complaints, generate documents, and respond across communication channels, reducing manual effort and cost per loan.
Target Audience
Primary customers are banks, non‑bank lenders, and fintech companies that originate and service consumer loans and need to improve payment performance, portfolio expansion, and collection efficiency.
Features
- Conversational AI modules for borrower education, autopay activation, and payment‑readiness automation
- Machine‑learning models that predict optimal timing for top‑up and cross‑sell outreach
- Compliant AI voice agents that conduct collection calls, negotiate settlements, and manage reminders
- Automated support agents that resolve queries, classify complaints, and generate loan documents across multiple channels
- End‑to‑end workflow automation covering lead qualification, onboarding, EMI reminders, and delinquency follow‑ups
- Real‑time analytics dashboard showing on‑time payment rates, recovery metrics, and portfolio growth indicators