CoreReach
CoreReach provides an AI-powered voice agent that answers and handles inbound calls for residential property management companies from start to finish. The agent identifies caller needs, judges urgency, escalates real emergencies to on-call contacts, and routes routine requests to the appropriate inbox. It syncs with property management software like Buildium and DoorLoop to recognize residents and units automatically.
- AI Agents
- Property Technology
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Property management teams are overwhelmed by high volumes of inbound calls covering maintenance requests, leasing inquiries, owner communications, and vendor coordination. These calls often arrive outside business hours, interrupt staff, and require manual follow-up, while traditional answering services take messages without context and on-call staff lose sleep over routine issues.
Solution
CoreReach provides an AI-powered voice agent that answers and handles inbound calls for residential property management companies from start to finish. The agent identifies the caller's needs, asks the questions the property manager sets, and judges urgency based on what the caller says—escalating real emergencies to on-call contacts while routing routine requests to the appropriate inbox. For leasing calls, the agent answers with current units and rents, asks qualifying questions, books tours, and sends application links. It also qualifies prospective property owners, greets existing owners by name, and verifies vendors before sharing access codes. All calls are recorded, transcribed, and summarized, and the platform syncs with property management software to recognize residents and units automatically.
Target Audience
CoreReach targets residential property management businesses, including property managers and their teams, who need to handle resident calls, leasing inquiries, owner communications, and vendor coordination without hiring additional staff or losing calls to voicemail.
Features
- AI voice agent that handles entire calls, including maintenance intake, leasing tours, owner qualification, and vendor verification
- Emergency escalation system that calls on-call contacts in order, advises callers to dial 911 when safety is at risk, and sends urgent notifications when no one answers
- Urgency classification that distinguishes routine repairs (e.g., dishwasher draining) from urgent issues (e.g., no hot water, broken lock) and routes them accordingly
- Automatic sync with property management software such as Buildium and DoorLoop for property, unit, and resident data, with CSV upload as an alternative
- Full call recording and transcript for every interaction, with structured summaries delivered to the property manager's inbox
- Bilingual capability, serving Spanish-speaking callers natively
- Customizable brand voice, greeting, and handling rules per property, enabling go-live in an afternoon with coverage options for all calls or nights/weekends only
- Transparent AI disclosure: the agent identifies itself as a digital assistant on a recorded line and can transfer callers to a human upon request