Corafone
Corafone provides AI-powered, multilingual voice agents that automate debt collection for US consumer debt portfolios. The platform handles outbound and inbound calls 24/7, uses behavioral signals to score propensity to pay, and routes accounts across voice, SMS, and email. It deploys in under seven days and has collected over $15 million across medical, utilities, credit card, and other debt types.
- AI Agents
- Financial Technology
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Traditional debt collection relies on human agents who are costly to scale, often unavailable 24/7, and inconsistent across languages, leading to poor recovery rates on small-balance accounts. Compliance burdens under FDCPA, TCPA, and Regulation F create operational risk, while low-balance accounts are frequently ignored as unprofitable, leaving recoveries on the table.
Solution
Corafone provides purpose-built AI collectors that automate both outbound and inbound debt collection calls with human-sounding, multilingual voice agents. The platform runs around the clock, routes accounts through optimized omnichannel outreach, and scales to any portfolio size without hiring delays. Deployable in under seven days with no dedicated engineering team, Corafone extracts behavioral signals from each interaction to identify propensity to pay and routes high-intent accounts to voice calls, moderate-intent to SMS, and low-intent to email. The system is fully compliant with FDCPA, TCPA, and Regulation F, with a complaint rate below 0.01%, enabling profitable work on balances as low as $50.
Target Audience
The primary customers are US collection agencies, lenders, and debt buyers managing consumer debt portfolios spanning medical, utilities, credit cards, payday loans, lease-to-own, student debt, hospitality, and auto loans.
Features
- Fully customizable AI agents with adjustable tone, scripts, and escalation rules for different portfolio types like medical debt, consumer credit, utilities, and auto loans
- Propensity-to-pay scoring that extracts behavioral signals from every interaction to route high-propensity accounts to outbound campaigns
- Omnichannel outreach across voice, SMS, and email, allocating channels based on account intent level
- Multilingual collection capabilities in English, Spanish, and additional languages
- SOC 2 Type II certified and PCI-DSS compliant with AES 256-bit encryption and annual third-party security audits
- Real-time scalability with no capacity constraints, supporting any portfolio size and 24/7 inbound and outbound call handling