Converza provides a cloud platform that lets businesses build AI-powered WhatsApp agents using a drag‑and‑drop editor and their own product documents or FAQs. The agents automatically handle pre‑sales queries, lead qualification, and support, with real‑time analytics and seamless handoff to human agents when needed.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often rely on manual WhatsApp interactions for pre‑sales, support, and lead handling, which leads to slow response times, inconsistent service quality, and limited scalability as message volume grows.
Solution
Converza offers a cloud‑based platform that lets companies create AI agents powered by large language models and deploy them directly on WhatsApp. Users upload product documents, FAQs, and other knowledge sources, then configure conversation flows through an intuitive editor. The agents handle customer inquiries, qualify leads, and perform pre‑sales tasks automatically, while a built‑in handoff mechanism allows human agents to intervene when needed. All interactions are logged and analyzed in real time, providing detailed analytics and reporting to monitor performance and improve the knowledge base. The solution requires no code, no on‑premise installation, and integrates with existing WhatsApp numbers via a simple cloud connection.
Target Audience
Target customers are small to large businesses that use WhatsApp for customer service, sales, or lead generation, including e‑commerce retailers, service providers, and enterprises seeking to automate conversational workflows.
Features
- Drag‑and‑drop agent builder with support for documents, PDFs, and knowledge bases
- Direct integration with WhatsApp numbers through cloud‑based device linking, no local software required
- Real‑time conversation monitoring and seamless human handoff during chats
- Automated analytics dashboard with metrics on response time, satisfaction, and lead conversion
- Data security compliance with LGPD and isolation of customer data from model training
- Multi‑agent support and ability to manage multiple WhatsApp numbers from a single account
- Pay‑per‑use pricing model with unlimited messaging options for high‑volume deployments