Conversico provides Greeta, an AI dental receptionist for UK practices that answers missed, busy, and out-of-hours calls. Greeta books only pre-approved appointment types directly into the practice management system diary, while routing clinical, urgent, or unclear calls back to the human team. The system is configured with clinician-led setup, including script and booking rules agreed before launch.
Funding
Funding not disclosed
Founders
Product
Problem
UK dental practices frequently miss patient calls during busy reception periods, lunch breaks, and out-of-hours times, resulting in lost new-patient enquiries and voicemails that go unanswered. Reception teams become overwhelmed chasing call-backs instead of supporting the day, while practice owners lack visibility into missed-call demand and patient follow-up status.
Solution
Conversico provides Greeta, an AI dental receptionist that answers missed, busy-reception, and out-of-hours calls for UK dental practices. Greeta introduces itself as AI, captures caller details and appointment needs, and books only pre-approved appointment types directly into the practice management system diary once connection and booking rules are agreed. Clinical questions, urgent concerns, and unclear calls are routed back to the practice team through named follow-up queues. The system is configured through a clinician-led setup process where scripts, booking limits, and hand-off routes are reviewed and approved before launch, ensuring the AI operates within clear boundaries.
Target Audience
Primary customers are UK dental practices, ranging from 1-3 chair independent practices to 6+ chair multi-site operations, including NHS, private, and DSO-affiliated practices that need to recover missed enquiries and protect reception capacity.
Features
- Answers missed, busy-reception, and out-of-hours calls that would otherwise become voicemail or lost demand
- Books only approved appointment types into the practice management system diary (e.g., Dentally) once connected
- Routes clinical, urgent, or unclear calls back to the practice team via agreed hand-off routes
- Clear AI introduction at call start, naming the practice and explaining call recording
- Call transcripts, summaries, and caller feedback capture for every handled call
- Practice-specific scripts for named enquiry types such as implants and Invisalign
- Reporting on call volume, peak times, new/existing caller split, and follow-up status
- Usage alerts and multi-location reporting for larger practices