ConverseNow offers a voice AI platform that automates the order-taking process for restaurants, enabling them to handle multiple customer interactions simultaneously with high accuracy. This technology addresses labor shortages and enhances customer service by reducing wait times and ensuring every call is answered, ultimately increasing sales and improving staff efficiency.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
EHFounders
Product
Problem
Quick-service restaurants (QSRs) face challenges due to labor shortages, leading to overworked staff, long drive-thru lines, and missed phone orders. This can negatively impact customer service, staff experience, and ultimately, sales potential.
Solution
ConverseNow offers a voice AI platform designed to automate the order-taking process for restaurants across various voice channels, including phone and drive-thru. The AI solution handles unlimited concurrent conversations, ensuring every call is answered and drive-thru lines move faster. By automating order-taking, ConverseNow allows staff to focus on food preparation, order fulfillment, and guest service, improving both staff efficiency and customer satisfaction. The platform integrates with existing POS systems and other restaurant software, offering a customizable and easily implemented solution to staffing and customer service challenges.
Target Audience
The primary target audience includes quick-service restaurants (QSRs) and franchise owners looking to improve operational efficiency, enhance customer service, and increase sales through automation.
Features
- Omnichannel voice AI optimized for phone and drive-thru ordering
- Integration with major POS systems, drive-thru base stations, and phone systems
- Dynamic upselling capabilities to increase average order value
- Real-time order processing and conversational AI for accurate order taking
- Customizable platform to adapt to specific restaurant menus and promotions
- Plug-and-play setup for quick and easy onboarding
- Reporting and analytics dashboard to track performance and identify areas for improvement