Conversely AI offers a performance intelligence platform that uses AI to automatically analyze every sales and support conversation. It provides lead source ROI, buyer intent, and customer feedback insights, benchmarks agent performance with coaching recommendations, automates QA and compliance scoring, and generates hyper‑personalized next‑best‑action follow‑ups, while virtual agents qualify leads and schedule appointments 24/7 to improve conversion rates and reduce acquisition costs.
Funding
Funding not disclosed
Founders
Product
Problem
Sales, marketing, QA, and customer experience teams often struggle with low conversion rates, high cost-per-acquisition, inconsistent agent performance, and manual quality/compliance processes because they lack actionable insights from their conversational data.
Solution
Conversely AI provides a performance intelligence platform that automatically analyzes every sales and support conversation using AI. The platform extracts lead source effectiveness, buyer intent, and customer feedback to identify high‑value leads and reduce CPA. It benchmarks agent calls, highlights objection handling and bottlenecks, and delivers targeted coaching recommendations to improve individual and team performance. Automated QA scorecards and compliance monitoring evaluate each interaction, flag risks, and route issues for remediation without adding headcount. An AI‑driven Next Best Action engine generates hyper‑personalized follow‑up messages, while virtual agents qualify leads and schedule appointments around the clock, scaling outreach and reducing staffing gaps. Daily, context‑rich insights are delivered to users via dashboards and integrations, enabling data‑driven decisions across sales, marketing, QA, and CX functions.
Target Audience
Primary customers are B2B sales organizations, marketing teams, QA/compliance groups, and customer experience departments that handle high volumes of phone or digital conversations and need data‑driven performance improvement.
Features
- AI‑powered conversation analytics that surface lead source ROI, buyer intent signals, and real‑time customer feedback
- Agent performance benchmarking with automated coaching tips on objection handling, call flow, and habit correction
- Customizable QA scorecards and compliance automation that score every call and flag regulatory risks
- Next Best Action engine that creates hyper‑personalized follow‑up outreach for lost or at‑risk prospects
- Virtual AI agents that pre‑qualify leads, book appointments, and capture insights 24/7 to eliminate staffing gaps
- Virtual role‑play training simulations that recreate real customer scenarios for skill gap identification and scalable coaching
- Daily insight delivery via dashboards and integrations, providing actionable recommendations to all team members