This startup provides a platform for unified communication that integrates call recording, data analytics, direct routing, social media management, and CRM systems. It enables businesses to enhance communication efficiency and collaboration in hybrid work environments.
Funding
$640K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle to efficiently manage and integrate various communication channels within Microsoft Teams, leading to fragmented workflows and increased operational costs. Siloed communication systems hinder collaboration and make it difficult to gain a holistic view of customer interactions.
Solution
Conversant Technology provides a suite of SaaS solutions designed to enhance and unify communication within Microsoft Teams. Their C360 platform integrates voice, chat, video, social media messaging, and call recording into a single interface, streamlining workflows and improving customer engagement. By offering modules for Teams Calling, Contact Center functionality, and Social Messaging, Conversant enables businesses to create a customized communication ecosystem tailored to their specific needs. The platform also provides advanced reporting and analytics, giving organizations the insights needed to optimize communication strategies and reduce costs.
Target Audience
Conversant Technology primarily serves businesses, healthcare organizations, educational institutions, and financial service providers that utilize Microsoft Teams and seek to streamline their communication strategies and enhance team collaboration.
Features
- C360 communication management platform providing a unified view of all Microsoft Teams modules, services, and data
- Teams Calling module with Direct Routing and Operator Connect options for integrating voice communication
- Contact Center solutions including Teams Queues App and ROGER365.io for enhanced customer support
- Social Messaging module for managing social media interactions directly within Microsoft Teams
- Call Recording module for secure and compliant recording and storage of communications
- Advanced reporting and analytics with Power BI integration for data-driven decision-making
- Customizable call routing, escalation management, and real-time queue monitoring
- CRM integration and workflow automation capabilities