ControlUp provides a virtual infrastructure monitoring and management solution that enables IT teams to track performance metrics and troubleshoot issues in real-time. This technology enhances operational efficiency by minimizing downtime and optimizing resource allocation in complex IT environments.
Funding
$100M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
JVKIFounders
Product
Problem
IT teams often struggle with fragmented tools and a lack of real-time visibility into their digital workplace environments, leading to reactive support and difficulty in proactively addressing end-user experience issues. This complexity results in increased support tickets, longer resolution times, and reduced employee productivity.
Solution
ControlUp provides a digital employee experience (DEX) platform that unifies IT operations and end-user monitoring, offering real-time visibility, automated remediation, and employee engagement tools. The platform collects data every 3 seconds, providing actionable insights into device health, application performance, and network connectivity across any desktop, application, and location. By leveraging AI-driven analysis, ControlUp enables IT teams to identify root causes, automate issue resolution, and optimize resource allocation, ultimately improving employee satisfaction and reducing IT costs. The platform supports various desktop types, including physical endpoints, virtual desktops (VDI), Desktop-as-a-Service (DaaS), and Cloud PCs, and integrates with technologies like Microsoft, Citrix, Omnissa, and ServiceNow.
Target Audience
ControlUp is designed for IT and digital workplace leaders, VDI and DaaS administrators, and service desk managers who need to proactively monitor, troubleshoot, and optimize the digital employee experience across diverse environments.
Features
- Real-time monitoring of thousands of metrics related to device health, application performance, and network connectivity
- AI-powered analysis for proactive issue detection and root cause identification
- Automated remediation with built-in actions and a script library
- End-user experience scoring and sentiment analysis for measuring employee satisfaction
- Support for physical endpoints (Windows, macOS, Linux), VDI, DaaS, and Cloud PCs
- Integration with Microsoft Intune, ServiceNow, and other IT service management tools
- Customizable dashboards and reporting for visualizing key performance indicators
- Proactive synthetic monitoring for SaaS and web application availability
- Remote assistance and control for troubleshooting end-user issues
- Patch and vulnerability management to ensure endpoint security and compliance