Contactverse provides an AI‑driven platform that converts legacy IVR and routing workflows into generative AI agents and deploys them on major CCaaS providers such as AWS Connect, Genesys Cloud CX, and NICE CXOne. Its low‑code Agent Studio and Genius.ai migration engine enable business users and developers to design, fine‑tune, and launch AI‑native conversational flows in days, while built‑in analytics, security, and compliance features support enterprise contact‑center operations.
Funding
Funding not disclosed
Founders
Product
Problem
Modern contact centers often rely on legacy IVR and routing systems that are fragmented, non‑AI native, and costly to maintain. These environments create vendor lock‑in, limit customization, and require extensive manual effort to migrate to cloud‑based CCaaS platforms. As a result, enterprises face escalating operational expenses and slower response times to customer inquiries.
Solution
Contactverse delivers an AI‑driven platform that automates the conversion of legacy contact‑center workflows into generative AI agents and deploys them across major CCaaS providers such as AWS Connect, Genesys Cloud CX, and NICE CXOne. The solution combines a low‑code AI Agent Studio with a rich set of RESTful APIs, enabling both business users and developers to design, fine‑tune, and launch AI‑native agents in days rather than months. Its migration engine, Genius.ai, parses existing IVR scripts and call‑routing logic, preserving business rules while re‑architecting them as AI‑enabled conversational flows. Built on quantum‑inspired large language models and Retrieval‑Augmented Generation (RAG), the platform provides real‑time data processing, contextual understanding, and built‑in guardrails for compliance. Enterprise‑grade security, multi‑tenant architecture, and sovereign deployment options give organizations full control over data and model behavior. An analytics dashboard delivers KPI tracking, sentiment analysis, and automated performance insights to continuously optimize agent interactions.
Target Audience
Primary customers are enterprise contact‑center operations in sectors such as banking, healthcare, telecom, and retail, as well as developer teams building AI agents on top of leading CCaaS platforms.
Features
- Low‑code AI Agent Studio with drag‑and‑drop workflow editor and SDKs for custom extensions
- Over 100 pre‑built API endpoints for real‑time streaming, event handling, and analytics integration
- Genius.ai migration engine that ingests legacy IVR scripts, preserves business logic, and outputs cloud‑ready AI flow definitions
- Quantum‑inspired LLMs fine‑tuned per CCaaS platform, supporting Retrieval‑Augmented Generation and domain‑specific vocabularies
- Multi‑cloud deployment support (AWS, Azure, GCP) with containerized microservices and Kubernetes orchestration
- Enterprise‑grade security features: end‑to‑end encryption, role‑based access control, and compliance‑ready audit logs
- Built‑in model guardrails, content moderation, and customizable policy engines for regulated industries
- Centralized analytics console offering interaction metrics, sentiment scoring, and automated anomaly detection