Console is an AI‑native IT service management platform that automates high‑volume, low‑complexity requests—such as password resets, access approvals, and troubleshooting—by interpreting natural‑language queries and executing company‑specific playbooks, policies, and knowledge‑base snippets. Unresolved or complex tickets are routed to a human inbox with full context, while built‑in integrations with tools like Slack, ServiceNow, Okta, and Google Workspace ensure secure, auditable provisioning and compliance.
Funding
$23M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
7OFounders
Product
Problem
IT support teams spend a large portion of their time handling repetitive requests such as password resets, access approvals, and basic troubleshooting, which creates ticket backlogs, delays resolutions, and reduces overall productivity.
Solution
Console provides an AI‑native IT service management platform that understands natural‑language requests and executes company‑specific policies without human intervention. By defining playbooks, access policies, and knowledge‑base snippets, the system can automatically resolve routine requests, provision and revoke access, and guide users to relevant documentation. Unresolved or complex tickets are routed to a human inbox with full context, enabling faster decision‑making. The platform integrates with existing tools (e.g., Slack, Teams, ServiceNow, Okta) and offers end‑to‑end auditability, ensuring compliance while freeing IT staff to focus on strategic initiatives.
Target Audience
Console is aimed at IT operations, service desk, and security teams in mid‑size to large enterprises that need to automate high‑volume, low‑complexity requests while maintaining governance and compliance.
Features
- Natural‑language request intake that maps user queries to automated actions using AI‑driven playbooks.
- Self‑service access policies that grant, revoke, and enforce least‑privilege permissions across integrated systems.
- Knowledge‑base integration that surfaces precise answers from internal docs, reducing unnecessary tickets.
- Built‑in connectors to common SaaS and IAM tools (Okta, ServiceNow, Jira, Confluence, Google Workspace, etc.) for real‑time provisioning.
- Full audit logs, approval trails, and rollback capabilities to meet SOC 2, HIPAA, and GDPR compliance.
- AI‑assisted auto‑categorization and prioritization, improving routing accuracy and response times.
- Unified chat‑native inbox (Slack/Teams) that presents enriched request context for human agents when needed.