This company offers enterprise software that unifies communication channels and orchestrates customer interactions in real-time. Their cloud-based and on-premise solutions improve customer experience and enhance digital interactions for businesses and service providers.
Funding
Funding not disclosed
Founders
Product
Problem
Many organizations struggle to unify their customer communication channels, leading to fragmented customer experiences and inefficiencies in managing interactions across various platforms. This lack of integration hinders real-time orchestration of customer journeys and limits the ability to deliver personalized and consistent service.
Solution
Consilium Software offers a customer engagement platform that unifies communication channels and orchestrates customer interactions in real-time. Their solutions integrate with over 20 CRM platforms, including Salesforce, Microsoft Dynamics, and Oracle Service Cloud, providing a single-pane-of-glass view for agents. The platform supports omnichannel communication, AI-powered chatbots, video customer experience, and advanced analytics, enabling businesses to deliver personalized and efficient customer service across voice, chat, email, and social media. Consilium's offerings also include remote monitoring and coaching tools, campaign management, and service automation to optimize contact center operations and enhance agent productivity.
Target Audience
Consilium's primary customers are contact centers, BPOs, and enterprises across various industries, including banking, finance, healthcare, government, retail, and telecom, seeking to improve customer experience, agent productivity, and operational efficiency.
Features
- Unified digital channel management across voice, chat, email, and social media
- AI-powered chatbots for automated customer engagement and self-service
- Real-time call transcripts with AI Pro for enhanced monitoring and feedback
- Remote silent monitoring and whisper coaching for agent performance optimization
- Video customer experience with co-browsing, document sharing, and PII masking
- Advanced reporting and analytics with customizable dashboards and 100+ report templates
- CRM-CTI connectors for seamless integration with leading CRM platforms
- Outbound campaign management with AI-enabled optimization and compliance features
- Service automation and provisioning platform for managing multi-tenant contact centers
- Integration with Microsoft Teams for enhanced collaboration